TRANSPARENT PRICING
The Old Way
Start with a number that looks good online. Drive to the dealership. Wait for the “real” out-the-door price to appear with extra fees, add-ons, and numbers that should have been clear from the beginning.
The New Way
See the final price right from your home. Every vehicle has one clear, upfront price with the fees and incentives spelled out. No games, no surprises, and no waiting for someone to “check with the manager.” What you see is what you get.
Upfront Pricing
See clear, final prices and itemized fees online without traditional haggling.
Every Subaru on our lot carries one posted price with the full breakdown attached: MSRP, destination, tax, tags, doc fee, and every incentive you qualify for. No back office. No “let me talk to my manager.”
- One price per VIN, published and dated
- Every fee itemized before you commit to anything
- Add-ons are opt-in, never pre-installed
Digital Completion
Handle your trade-in evaluation, paperwork, and financing digitally from home.
Upload your trade details for a firm number, run credit, choose finance or lease terms, and e-sign the whole packet. The only pen you need is the one on your phone screen.
- Firm trade offer in minutes, good for 7 days
- Soft-pull pre-qualification that won't dent your score
- Secure e-signature and remote notary where required
AI & Human Support
Use automated tools or a 24/7 digital concierge for questions, or call in human support only when you choose.
Our assistant answers inventory, payment, and trade questions instantly at any hour. A live concierge is standing by around the clock. And a real Concordville person is always one tap away, if and only if you want one.
- Instant answers on stock, payments, and incentives
- Live digital concierge, overnight and weekends
- One tap to a human. Zero taps is also an option.
Local Delivery
Schedule vehicle delivery straight to your driveway or drop by the physical service center when needed.
Pick a window and we bring the car to you, plated, detailed, and fully walked through in your own driveway. Prefer to come to us? Your Subaru will be pulled up front with the paperwork already done.
- Free driveway delivery within 40 miles of Glen Mills
- Full feature walkthrough at handoff, however long you want
- Service center on Baltimore Pike whenever you need it
SUPPORT ON YOUR TERMS
Help That Waits to be Asked.
Skipping the salesperson does not mean going it alone. It means the help stays quiet until you reach for it, and never turns into a conversation you did not want to have.
What We Will Never Do:
- Cold-call you after you browse
- Hold the real number back until you sit down
- Add anything to the car you did not choose
- Say “let me check with my manager”
INSTANT REPLY
Ask the Assistant
Inventory, payments, incentives, trade math. Typed answers in seconds, sourced from live stock and today’s programs.
ALWAYS ON
24/7 Digital Concierge
A real person on chat at 2pm or 2am. They can hold a car, adjust your deal, or just confirm you did it right.
BY REQUEST
Call in a Human
One tap connects you to Concordville. No queue, no handoff, no pitch. Asking for help never changes your price.
LOCAL DELIVERY
To Your Driveway, or To Ours.
Your new Subaru shouldn't require another trip to the dealership just to bring it home. Choose a delivery window and we'll bring your vehicle directly to your driveway, ready to go. We'll handle the details, walk you through the features, and make sure you feel comfortable before we leave.
Prefer to pick it up yourself? That's easy, too. Come to us and we'll have your Subaru ready when you arrive with the paperwork handled and the keys waiting.
FINE PRINT, IN PLAIN ENGLISH
The Questions Everyone Asks.
Do I really never have to talk to a salesperson?
Correct. You can browse, price, trade, finance, sign, and take delivery without a single sales conversation. Support is opt-in at every step, and asking for a human never changes your price.
Is the online price the actual price?
Yes. The number you see is the out-the-door number, with destination, doc fee, Pennsylvania sales tax, and title and tags already inside it. The only thing that moves it is your trade, your down payment, or an incentive you newly qualify for.
How firm is my trade-in offer?
Your offer is firm for seven days, subject to the car matching what you described. We verify condition at delivery, in front of you. If everything checks out, the number does not move.
Can I still get financing through Concordville?
Absolutely. Apply digitally and compare Subaru Motors Finance and our lender network side by side, with the money factor or rate shown plainly. Bringing your own credit union check is equally welcome.
What if I want to test drive first?
Book a solo test drive online and the car will be waiting out front with the keys and a temp tag. No one rides along unless you invite them.
What does delivery cost?
Nothing within 40 miles of Glen Mills. Beyond that we will quote it upfront before you commit, itemized like everything else.
[1] Skip the Salesperson is a Concordville Subaru program and is not a Subaru of America offering. Financing subject to credit approval. Free delivery applies within 40 miles of Glen Mills, PA; distances beyond are quoted upfront. See dealer for full details.
